Edith Gomez
Edith Gomez
Editor at Gananci. Passionate about Digital Marketing and specialized in Online Communication.
Wrote 6 posts
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After-sales in online stores
Many companies do not care about the customer once they have received their order at home. Very bad! Find out why it is essential to offer after-sales service in your eCommerce.
From my point of view, it is clear that one of the keys to customer loyalty is to accompany vietnam data them in each of the purchasing phases , and after-sales is one of them.
Imagine that a buyer has questions about the product he has just pu the text has advanced again by several positions. rchased. Where should he go to get them resolved? It is clear that if the company does not provide after-sales service, it is very likely that the customer will become angry and that will be a sufficient reason for him not to return.
Tips for providing effective after-sales service
Did you know that it is cheaper to keep existing customers happy than to find new ones? Here are some tips to optimize your after-sales service.
Customer segmentation
How do we know if a buyer wants to be followed up with after the purchase? Every company should have a database that includes a list of all its customers , for example, those who have successfully completed a purchase, potential customers who have made an enquiry on the contact form or other contacts maintained on the side.