Since one of the main goals of the WhatsApp Business API is to provide practicality and efficiency for the user! whether a company or a customer! we cannot fail to mention that the number us in the application can be the same one you use at your company. This means that it is possible to register a landline! mobile or 0800 number. The advantage of this is that it is easier for the customer to find your company.
Integrating WhatsApp with other channels
Nowadays! it is no longer news to anyone that technology has chang the way we communicate with each other and! above all! how customers interact with companies. Due to the widespread use of social mia apps! such as Facebook Messenger! Telegram and Whatsapp! people have been leaving aside voice calls to communicate only via chat.
The consumer profile has chang. To serve this new audience! it is necessary to first understand their nes! pain points and desires. Then! one must find ways to reach them. In this case! social mia was the path found by entrepreneurs to achieve this goal.
Therefore! the integration of WhatsApp Business business owner data API with other customer service platforms aims to further strengthen the interaction between customers and companies. The idea is that all customer service channels are brought together on a single platform in order to ensure greater comfort! agility and practicality for the user.
The API allows communication
applications such as SMS! Facebook Messenger! WhatsApp! Telegram! VoIP and online chat to be made available in the same place.
Why is it important to have an ideal partner to create a website for your salon carry out these integrations?
After understanding what WhatsApp Business API is and how it works! and checking out the main advantages of this tool! we believe you now have an idea of why it has become so important for Use the same number your companies! right? If you review b are interest in starting to use this resource! we recommend that you look for an integration company to start the integration process.