IP PABX switchboard: a hybrid switchboard! with analog! digital and IP extensions;
in a store! Leucotron installs a switchboard with approximately 30 to 40 extensions! for all employees who work there;
telephone interconnection with the head office! to overflow internal calls between the store and Magalu units for interaction and analysis of various matters — such as inventory! credit analysis! etc.;
Leucotron has other larger equipment
IP terminals;
software such as softphone ! to give employees more mobility! in which Leucotron makes the landline available on the employee’s cell phone and the entire service area of the store;
URAs for customer service and everything employment phone number list related to the brand’s telephony.
The benefits of the partnership for Magazine Luiza
The joint work between Magazine Luiza and Leucotron has enabled the Brazilian retail giant to achieve achievements such as:
have a partner that serves anywhere in the country;
obtain a competitive and aggressive price that justifies Magalu’s investment;
gain from the quality of the equipment in relation to the flexibility of adapting to a legacy of analog telephony! which cannot be thrown away. As well as the possibility of adapting to the modern world of IP telephony that is already coming and will be the future;
have the security of knowing that when you need it! the partner will be there to meet exactly what was agreed in the contract.
Magalu’s challenges solved with Leucotron’s work
T equipment! that was adaptable to the existing legacy director of the digital development and what was new! that offered interesting support and at a cost appropriate to the model that the brand was looking for.
Furthermore! the partner would need to support rapid growth! with many openings. In this sense! Leucotron met all deadlines. It is worth noting that Magalu’s great idea was not to The challenges were to separate the database d physical store from the e-commerce! following the line of bringing together touch and technology and promoting unified communication .