Define priorities for the area
Emphasizing the point from the previous topic about management goals! you must define what your area’s priorities are. Here! it is also very important to have your team’s performance indicators at hand. Let’s suppose that you are a customer service manager in the after-sales service and you noticed that the NPS (Net Promoter Score) result is falling due to the quality of voice service .
The pain we feel may be the result
Several gaps in the development of your employees! whether it be process alignment or even a lack of preparation in dealing with more demanding customers. Identify! through the survey comments! where the gaps are concentrated and take the necessary action: be it alignment training! non-violent communication or negotiation .
In addition to corrective training! it is essential that you chinese malaysia data act predictively. Therefore! remember to align development training with your employees’ professional objectives and the goals of the business platform. It may seem difficult to do this! but by using People Analytics! you will be able to direct this in a more fluid manner.
Use technological resources
Today! technology is one of the main allies in corporate education. are 92% more likely to innovate! according to a report released by Deloitte . Furthermore! the same research indicates that! in 2015! approximately 37% of the global workforce would already be mobile! that is! they would have access to and a preference for corporate mobility devices.
With the acceleration of digital transformation due to social isolation caused by the Covid-19 pandemic! it is natural that this number has grown exponentially. In this sense! it is essential that your development and training strategy is aligned with digital training.
Invest in engagement actions
There are many professionals who know how to create training courses with rich and educational content! but who end up forgetting an important detail: recognition. The new generations that are focusing on business efficiency and high-quality entering the job market are quite unique when compared to the baby boomers (born in the 1950s and 1960s). New talents prioritize quality of life and sault data professional growth. In this sense! actions that reflect the culture of engagement are strategic Organizations that invest for business growth.