Happy employees transmit positivity to customers! and this is important for putting the rapport technique (creating a bond) into practice and overcoming any objections from consumers.
A study published in by the
consulting firm Bain&Company highlights that 78% of Brazilian companies are still in the early stages of innovation. This research shows the positive relationship between innovation and employee satisfaction and business growth.
It focuses heavily on the context of digital transformation! but it is important to emphasize that innovation happens without having to invest much in it. In general! there are many opportunities to optimize processes simply by adjusting the order of procedures! or even the format.
role and give them the autonomy to suggest adjustments to your business processes. Only those who are involved in the operation have enough know-how to indicate what is working and what is not. Giving your subordinates a voice is a crucial step in implementing innovation in your business.
Bet on multi-experience
In early 2020! Gartnet released a report with chinese overseas america data the main technology trends for the coming years. One of the highlights is multiexperience. This concept is an improvement on omnichannel technology (multichannel and centralized communication).
What sets it apart is that! in addition to having efficient communication tools! your business offers consumers an experience integrated with the environment. Here! we have the joint application of IoT (Internet of Things)! voicebots (voice assistants) and augmented reality.
By now! you’ve probably seen several
opportunities to improve the customer experience with your business! right? Whether in a digital environment or in-person service! you now know what you can implement according to leading analyst to win over promoters of your brand.
Boost your business’s digital transformation by sault data strengthening your company’s internal communication. With the right tools! your workflows will be optimized and the result will be an Encourage your team improved customer experience. At Leucotron! we have solutions that can be adopted in communication between employees and in your customer service .