What channels can we use to communicate with the customer? Depending on the company’s online needs and customer service capabilities, one or the other, or all of them, will be used. These include:
Phone
It is the system that generates the most confidence in the customer, since the advertising database y can speak directly with whoever they want in the company and thus resolve any problems or doubts they may have at that time.
Social networks
These have become a new customer service, especially Twitter, as it is a network of immediate communication. Social networks allow for offering a personalized service and also sending direct messages, in addition to being free and vietnam data effective (if properly managed).
This is another common system used in eCommerce. But it is important to keep in mind that the . A sent by the company must be personalized and the emails must be answered . A immediately; you cannot let too much time pass.
Keep in mind that email is one of the most effective channels . A when 5 best AI tools for running successful campaigns it comes to communicating with your . A customers and receiving feedback from them, especially through the use of surveys.
Live Chat
It can be added to the platform where you sell your products or services. This channel offers the advantage that the customer can contact someone from the company in real time, while they are considering whether or not to buy from that store.
Any questions or problems that may arise during the purchasing process can be resolved immediately through a live chat, which will help the customer in their final purchasing decision.
The staff that handles these chats must be trained and it would be neces . A sary to establish a schedule of attention because a chat that is out of service gives a bad image and is of no use, it only angers the customer.
What do you think of these tips? What strategies do you im . A plement in your after-sales service? Tell me in the comments section.